Return Policy

medusabikinis.com gladly accepts returns on all unworn merchandise, except sale items, for a refund or store credit within 30 days from purchase date (customer pays for return shipping).

Shipping fees are non-refundable, unless there was a mistake on our end. Once we receive your item(s) at our facility, ALL RETURNS MUST: Have NO signs of wear, washing, or improper care. Have NO damage or stains Items with tags, must have all tags attached.
We are unable to process returns on any items that are soiled, worn, damaged, laundered or missing garment tags. If we receive returned goods in any of the above listed conditions, we will return them to address associated with your account.

All sale items are final sale and CANNOT BE RETURNED OR EXCHANGED. Sale items are defined as any item that was sold on www.medusabikinis.com at a discount from the suggested full retail price.

If you received a free gift with your purchase and your return reduces the merchandise subtotal of your order below the threshold to earn the free gift, you must return the gift merchandise along with your returned items. If the free gift is not returned the original value of the gift will be deducted from your refund.

For a Return or Refund
A refund will be issued to your credit card for the value of the merchandise and any sales tax you may have incurred. Please note that we cannot refund shipping charges. The window of time for returns is 30 days from the date the items were purchased.

For an Exchange
In the event that you would like to exchange your purchased items, we kindly ask that you return the items for a refund or store credit and place a new order. If you would like a refund to your credit card, please follow the instructions for processing a return. Please note that we cannot refund shipping charges or waive future shipping charges if the new items value is under $100. If you would prefer a store credit, please follow the instructions for a return and select store credit from the menu options and we will waive the return shipping fee.

How to Return Merchandise

Kindly send your email address and  order number to our email via info@medusabikinis.com or via live chat. You will also be asked to provide a reason for the return and your preferred return method (credit card or store credit). Please keep this information for future reference.

Please do not return directly to the address on the received package. The appropriate return address will be provided to you. Please send back the package with normal shipping, not express shipping. We suggest all returns be sent with a traceable carrier with tracking number. RETURN PROCESSING TIME Please allow 2 - 3 business days to process the return. For your convenience, we  can email you a prepaid shipping label when your return is approved (US customers only). If you choose to have your return refunded to the original payment method and use the prepaid label we will the shipping fee from your refund. If you choose to have your refund returned via store credit the return shipping fee will be waived.

Please affix the label to your package, include a copy of your invoice, take the package to the nearest drop off location for the specified carrier and retain a copy of the tracking number for your records. Should you choose to use another shipping method at your own expense, we recommend that you use a shipping method that is traceable and retain a copy of the tracking number for your records.

Once received, returns may take up to 15 days to be processed. Please note we cannot be held accountable for packages that are lost in transit.


NOT ELIGIBLE for Return (for health & safety purposes) Undergarment items (panties/shapewear, underwear, bras, socks, etc.) Swimsuits / Swimming Trunks Bodysuits Facemasks / Face Gaiters Jewelry Accessories Delivery Circumstances NOT ELIGIBLE for Refund - Wrong address provided by customer / no consignee - Invalid contact information provided by customer - No answer to delivery calls or emails - Didn't collect package by the deadline - International orders, customer refuses to accept package/pay tax fee/ complete customs clearance

If you have questions or concerns, please contact the customer care department via email at info@medusabikinis.com or live chat.

Additional Return Policy

Credits are generally issued within 15-30 days of our receipt of returned merchandise.

International customers must supply their own shipping labels for returns.